Quality is important in satisfying the customers and maintaining their loyalty, so they continue to buy from you in the future. Quality products make an important contribution to long-term revenue and profitability. Cosco Service mainly focused on Quality service and customer satisfaction. In Cosco Service Quality is not just a motto; it is a key driver in every project in all forms of our project process. Every project is built in with Quality Assurance. Our achievements are based on the commitment of quality that exceeds the client expectation which is evolved by the proactive approach and strategy for continual improvement. Quality Policy Statement: Cosco Service provides international quality control, quality assurance and quality services to satisfy the customers. We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products, and services, meeting and exceeding customer satisfaction at all times. The Business Management Methodology defines all the procedures and respective documentation that manage entire activities and process of our business and is available to entire staff with overall responsibility residing with a Senior Management Staff. The Quality Management System goals are to ensure:
· Customers’ Requirements are clearly defined, understood and
· Deliver quality services and ensure all projects and services are
delivered on a defined standard.
· Ensure trained and competent personnel are available focusing at
all times on customer needs and expectations
· Complete projects on schedule and on budget
· Superior emphasis on processes being managed to achieve
· Effective communication with customers.
· Alignment with strategic direction.
· Integrating QMS into organizations’ business process.
· Flexibility for documented information.
· Ensuring customer retention and loyalty
· Ensuring that all company policies and procedures have the full
support of senior management.
· Maintaining our reputation for honesty and integrity and ensuring
that this is reflected throughout the organization.
· Achieving and maintaining a standard of excellence in the
operation of our business.